“Ombudsman” (pronounced om-budz-man) is a Swedish word meaning citizen’s representative. In California, State certified volunteers represent the Long-Term Ombudsman Program when they visit residents in long-term care facilities. These volunteers are the eyes and ears of the Ombudsman Program, and they are truly the heart of the program.

In Solano County, State Certified Long-Term Ombudsman from the community are working with residents and their families in facilities. They are trained to work with the residents and their family members to communicate concerns and resolve problems by providing advocacy, support, education, and empowerment.

We are proud to be a unique program whose success depends on the commitment, courage and compassion of volunteers. These special individuals dedicate thousands of unpaid hours each year to ensuring that voices of Solano County’s long-term care facility residents are hear and problems solved.



  • Monitor long-term  facilities for quality of care, quality of life and violation of residents’ rights
  • Advocate on behalf of facility residents
  • Receive, investigate and resolve complaints on behalf of residents
  • Investigate complaints of elder abuse that occur in facilities
  • Work with families to find suitable placement for their loved ones
  • Work to resolve systemic problems that affect residents living in long-term care
  • Witnessing services for execution of Advance Directives for Health Care (SOS ADHC and AHCD Form ) in Skilled Nursing Facilities
  • Community Education
  • In-service education for long-term care facility staff


Complaint Form 2